nVAULT is a financial application that provides top notch digital payment, savings, loan and   investment services.

Everyone

nVAULT is a product of Neptune Microfinance Bank Limited.

Yes, nVAULT has a physical office. It is located at 1 Adeola Adeoye street, off Toyin street, Olowu, Lagos.

You can contact through these channels: call 07055598885, chat us on WhatsApp – 07055598885, or send an email to [email protected]

Personal account and Business account

We need your BVN to be sure that no one is pretending to be you. We will ask you to confirm your BVN and will compare the information you provided with the information on National BVN Database, owned by the Central Bank of Nigeria.

Yes, there are limitations depending on the tier of account you opened and that is why you will be required to upgrade your account to avoid any limitations on your account.

We will need your photograph and BVN

You can fund your account by transferring money from any bank into your nVAULT account using your nVAULT account number.  You are to select Neptune Microfinance Bank on other Bank’s app

If you already have a Neptune Microfinance Bank account, you don’t need to open a new account. Just click on create account and follow the prompt by registering for online banking with your existing account number.

Select the Send money option, fill in the amount, destination bank and follow the instructions diligently.

To open a business account, you will be instructed to open a personal account first.  In total, we will need your photograph, BVN, CAC documents, valid ID card, utility bill and signature

Yes. It is in line with approved CBN transfer charges

Yes, you can download and share receipts.

Yes you can. Go to services on the app and select Analytics.

Go to Services – select Statement – fill in the dates you want the statement of account to start from and end – cross check your email address – click Send to my email

Scheduled payment is a standing instruction set up by an account holder specifying an amount or series of amount to be made to a recipient account at a particular date.

Yes, you can schedule payment for any period specified.

Yes you can.

Select the forgot password option and follow the prompts.

No. However, you can reach out to our customer service using our various channels

Yes

N100

Various; Utility, Cable, Internet etc.

Your money is 100% secured with nVAULT. We are licensed by the CBN and all deposits are insured by the NDIC.

Yes you can open more accounts and the accounts that can be added are Regular savings account, My Child account and Business account

Yes we do.

We give out both personal and business loans. 

No. Delayed payment will attract penalty fees and will impact your ability to access loans in future.

Of course! Yes

  Yes we do.

1% flat per month of the loan in addition to the agreed interest rate